Privacy Policy
Monique Online Shop (“we”, “our”, “us”), accessible via monique-onlineshop.com (the “Website”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit and use our Website and services. We prioritize the protection of your data and your rights under applicable data protection laws, including the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Introduction
At Monique Online Shop, we understand the importance of your personal data and are fully committed to maintaining the confidentiality, integrity, and security of the information you share with us. This policy is designed to provide transparency into our privacy practices and to inform you of your rights and choices in relation to your personal data.
2. Scope and Data Controller
This Privacy Policy applies to all personal data collected through monique-onlineshop.com and related services. Monique Online Shop is the data controller of your personal data for the purposes of GDPR and the “business” under CCPA, responsible for determining the purposes and means of the processing of your data.
If you have any questions or concerns about our data handling practices, please contact us at [email protected].
3. Categories of Data We Process
We collect and process the following categories of personal data:
3.1. Usage Data
Information automatically collected when you interact with our Website, including IP address, browser type and version, session duration, page interactions, and referral sources.
3.2. Account Data
Information provided during account registration or checkout, such as your name, billing and shipping address, email address, and phone number.
3.3. Profile Data
Details about your preferences, browsing behaviors, purchase history, saved wish lists, product reviews, and abandoned cart contents.
3.4. Communication Data
Records from your interactions with us, including customer support inquiries, chat transcripts, email communications, and contact form submissions.
3.5. Technical Data
Device-specific information including device model, operating system, screen resolution, language settings, hardware identifiers, and system diagnostics.
3.6. Transaction Data
Details related to purchases made on our Website, such as payment method, order amount, order history, shipping method, and delivery tracking.
3.7. Preference Data
Your marketing communication preferences, product interests, and consent status for cookies, newsletters, and promotions.
4. Legal Bases for Processing
We process your data under the following legal bases, as applicable under GDPR:
– Consent: Where you have given clear consent to the processing (e.g., for marketing emails, non-essential cookies).
– Contractual Necessity: Where processing is required to fulfill a contract with you (e.g., order fulfillment).
– Legal Obligation: Where processing is necessary to comply with applicable laws and regulations.
– Legitimate Interests: Where processing is necessary for our legitimate interests and those interests are not overridden by your fundamental rights and freedoms (e.g., fraud prevention, website analytics, service improvement).
5. Your Rights
Under GDPR and, where applicable, CCPA, you have the following rights:
– Right of Access: Obtain confirmation as to whether or not personal data concerning you is being processed and access such data.
– Right to Rectification: Request the correction of inaccurate or incomplete data.
– Right to Erasure: Request the deletion of your personal data under certain conditions (“right to be forgotten”).
– Right to Restriction: Request the restriction of processing where specified by law.
– Right to Data Portability: Receive a structured, commonly used, and machine-readable copy of your personal data for transmission to another controller.
– Right to Object: Object to processing based on legitimate interest or for direct marketing purposes.
– Right Not to Be Subject to Automated Decision-Making: We do not engage in automated decision-making that has a legal or similarly significant impact on you.
– CCPA Rights (for California Residents): Include the right to know categories of data collected, the right to request deletion, and the right to opt-out of the sale of personal information (we do not sell personal data).
To exercise your rights, contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
– End-to-end encryption (SSL/TLS) for all transmitted data
– Role-based access controls and authentication procedures
– Regular system backups and disaster recovery protocols
– Employee training on data security and privacy best practices
– Continuous monitoring and auditing of security controls
7. International Data Transfers
We may transfer your personal data to service providers located outside your region, including jurisdictions where data protection standards may differ. All such transfers are made in compliance with applicable law, including the use of Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms recognized under GDPR and CCPA.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements. Specific retention periods include:
– Account Data: Retained while your account is active and for up to 6 years after closure
– Transaction Data: Retained for up to 7 years for tax and regulatory compliance
– Communication and Support Data: Retained for 2 years from date of inquiry
– Cookie Data: Varies by type (see Cookie Policy); typically up to 13 months
After the applicable retention period, personal data will be securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies on monique-onlineshop.com to improve your browsing experience, analyze traffic, and personalize content. We categorize cookies as follows:
– Essential Cookies: Required for core Website functionality (e.g., login, security)
– Functional Cookies: Enhance website performance and enable personalized features
– Analytics Cookies: Help us understand usage and improve site performance (e.g., Google Analytics)
– Performance Cookies: Used to optimize performance and improve speed and responsiveness
Some cookies may be placed by third-party services we use. More detailed information is provided in our Cookie Consent pop-up tool.
10. Cookie Management and Compliance
You have the right to control your cookie preferences in compliance with GDPR and CCPA. You can:
– Adjust browser settings to block or delete existing cookies
– Use our on-site cookie banner to provide or withdraw consent
– Opt out of third-party analytics and advertising cookies at any time
– Disable targeted advertising via preferences in networks such as the Digital Advertising Alliance or Network Advertising Initiative
11. Children’s Data
We do not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete it immediately. Parents and legal guardians may contact us at [email protected] to request deletion or review of any such information.
12. Policy Updates
We reserve the right to revise this Privacy Policy from time to time and will notify users where material changes impact their data rights or how their data is processed. Continued use of monique-onlineshop.com following changes indicates your acceptance of the revised policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Monique Online Shop
Email: [email protected]
Website: monique-onlineshop.com
We are committed to compliance with all applicable data privacy laws and to protecting your personal information. Please contact us if you believe your privacy has been compromised or if you wish to exercise any of your rights under this policy.